Effective Date: 1 January 2025
We strive to provide a premium hosting experience, and your satisfaction is important to us. This policy outlines how refunds, cancellations, and account closures are handled across our hosting plans.
Cancellations
You may cancel your TurboPress hosting plan at any time through your account dashboard or by contacting support.
- Cancellation requests must be submitted before the next billing cycle to avoid renewal.
- Upon cancellation, your website(s), databases, and backups will be retained for 7 days, after which they will be permanently deleted.
Refund Eligibility
Monthly Plans
- TurboStart, TurboCore, TurboShield monthly plans are non-refundable once the billing cycle has started.
- If you cancel within the first 7 days of your initial subscription, we may issue a one-time goodwill refund, minus any setup or provisioning costs.
Annual Plans
- You may request a pro-rata refund within the first 30 days of an annual subscription.
- No refunds are issued after 30 days.
- Any refunds are calculated based on the remaining unused months, minus:
- Setup or licensing fees
- Discounts applied during signup
- Time used on higher-tier support (TurboCore/TurboShield)
Non-Refundable Charges
The following are not eligible for refunds under any circumstances:
- Domain name purchases or renewals
- SSL certificate purchases (where applicable)
- Paid add-ons or one-time setup fees
- Cloudflare Advanced or Premium integrations
- Any manual or consulting service billed separately
Service Downtime or Performance Claims
TurboPress provides best-effort uptime and performance optimizations. However, we do not issue refunds due to:
- Temporary downtime caused by maintenance, DNS propagation, third-party issues, or client-side code
- Slow performance due to plugin/theme issues, third-party scripts, or customer misconfiguration
- Resource throttling triggered by excessive usage outside fair use
Chargebacks & Abuse
Initiating a chargeback without contacting support first will result in immediate suspension of your account and potential legal action. If you have a billing concern, please contact us — we’re here to help.
Refund Process
If eligible, refunds are issued to the original payment method within 5–10 business days. Processing times may vary based on your bank or payment provider.
To request a refund, email us with your account email, invoice number, and reason for cancellation.