Effective Date: 1 January 2025
TurboPress (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, services, or communicate with us.
By accessing or using https://www.turbopress.net or our hosting services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information in the following ways:
Information You Provide
- Name, email, phone number, and billing address
- Payment details (processed via secure third-party providers)
- Support queries, messages, or submitted tickets
Automatically Collected Information
- IP address and geolocation
- Browser type, device, OS
- Referring website
- Site usage data (via tools like Google Analytics, Cloudflare, Hotjar, etc.)
How We Use Your Information
We use your data to:
- Set up and manage your TurboPress account
- Provide hosting and support services
- Process payments and invoices
- Monitor server activity and maintain security
- Send updates about your service or technical alerts
- Improve our platform and user experience
We never sell your personal data.
GDPR Compliance
We process your information based on:
- Contractual necessity: To provide you with our hosting services
- Legitimate interests: To improve our offerings, prevent fraud, and ensure security
- Legal obligation: To comply with applicable laws
- Consent: For optional features like marketing emails (opt-in only)
Data Sharing
We only share data with trusted service providers who help us deliver our services. These include:
- Payment processors (PayFast, PayStack, PayPal)
- CDN and security (Cloudflare)
- Analytics providers (Google Analytics, CookieYes)
- Email delivery (MailPoet)
Each third party is bound by strict confidentiality and data protection agreements.
Cookies
We use cookies to:
- Remember login sessions
- Analyze traffic
- Improve page speed and reliability via caching/CDN
Our Cookie Policy provides full details. You may manage cookies via your browser settings or via the cookie preferences on our site.
Data Retention
We keep your personal data only as long as necessary to:
- Deliver services
- Meet legal and financial obligations
- Resolve disputes
Backups may contain residual data but are encrypted and rotated regularly.
Your Rights (GDPR & POPIA)
You have the right to:
- Access, correct, or delete your personal data
- Withdraw consent at any time
- Object to processing based on legitimate interests
- Lodge a complaint with a supervisory authority (e.g., Information Regulator SA or EU DPA)
To exercise these rights, email us.
Data Security
We use industry best practices including:
- HTTPS/SSL encryption (served via Caddy and Cloudflare)
- Containerized infrastructure with limited access
- Daily server scans, firewall policies, and DDoS protection
- Role-based access control for internal users
Despite best efforts, no online platform can guarantee 100% security.
International Data Transfers
Data may be processed outside your country depending on our cloud or third-party infrastructure. We ensure such transfers comply with applicable regulations and standard contractual clauses where required.
Children’s Privacy
TurboPress is not intended for users under 18. We do not knowingly collect data from children.
Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via email or your dashboard.